Registration. When you register to become a member of the Medscape Network, we request certain Personal Information from you such as your name and e-mail address, zip code, profession, occupation and specialty. You may choose to update and/or supplement the Personal Information that you provided at registration at any time through your account settings.
Market Research: From time to time, we may invite you to participate in market research surveys for WebMD and market research surveys conducted on behalf of third party sponsors either by WebMD or a third party ("Sponsored Surveys"), where in this context "sponsor" means the provider of products and services who commissioned the survey. WebMD surveys may be administered by one of our companies or by a third party acting on our behalf. For some surveys, you may be asked to provide contact information for honoraria fulfillment.
Continuing Medical Education. When you participate in a Continuing Medical Education (CME) or a Continuing Education (CE) activity made available to you through the Medscape Network, you may be asked to provide Personal Information as required by that particular activity.
Tools: Clinical tools may be available through the Services. These tools may require you to provide Personal Information for the tools to operate.
We use web beacons and cookies to: (i) track usage of the Services; (ii) help us deliver more relevant advertising and content to users of the Services; (iii) assess which Services our users access; and (iv) track who has opened our emails. If you are a member of the Medscape Network, we may elect to associate our cookies and the information collected by our cookies with your registration information, thereby making the cookie information Personal Information.
Information from Third Party Sources. We may also collect additional information about members of the Medscape Network from third party sources to assist us in providing the Services. For example, we may use third party information to verify and update your registration information and to personalize the Services provided to you, including advertising.
Communications. By registering for the Services, you are consenting to receive certain communications. Specifically, we may use your registration information to send you communications about our products and services and the products and services of our third party sponsors through pop-ups, banners and e-mails. You may also subscribe to receive certain e-mail newsletters sent to registered users from time to time which you may manage through the newsletter subscriptions area within your account settings.
Marketing and Advertising. In connect with advertising and marketing activities, WebMD may:
Member Profiles. As described above, we use web beacons and cookies to track your use of the Services, including content consumption, and may associate this information with other information that we have about you, including Personal Information, thereby creating a profile of you that we may update from time to time ("Member Profile").
Research, Development and Evaluation Activities. We use information that we collect about users of our Services, including Personal Information, to evaluate and improve the effectiveness of the Services (including advertising and Sponsored Programs), to develop new Services and for market analysis. We may combine this information with information that we obtain from third parties.
Account Management. We may use your account information to administer your account, respond to your inquiries you send to us and to send you administrative communications about the Services.
Companies and People Who Work for Us: We each contract with other companies and individuals to help us provide our respective services. For example, we may host one of our Sites on another company's computers, hire technical consultants to maintain our clinical tools, work with companies to analyze data, provide marketing assistance (including assisting us in targeting our advertisements as described herein) or to provide customer service or fulfillment services. In addition, if you are a healthcare professional, we may request that a third party validate your licensure status and other information against available databases of healthcare professionals. In order to provide these services, we may provide these other companies with Personal Information we maintain about users of our Services. We require that all such companies agree that they will limit their use of your Personal Information to fulfilling their responsibilities to us.
Aggregated Information. We may provide aggregated information about users of our Services to third parties as we deem appropriate in our sole discretion. For example, WebMD may tell a customer what percentage of registered users of the Medscape Network reside in a particular geographical area or specialize in a particular clinical area, or what percentage of participants in a market research survey selected a particular response to a survey question. We may also use Personal Information to evaluate the performance of an advertising campaign and may provide aggregate outcomes information to the advertiser.
Advertising and Sponsored Programs: We may provide your Personal Information to third party sponsors of advertisements and Sponsored Programs. Specifically, when you are exposed to an advertisement through the Services, whether on a Site, in a newsletter or through some other means, or when you engage in a Sponsored Program, e.g., access a sponsored information resource or open a Sponsored Program e-mail from WebMD Professional, WebMD may provide your Personal Information, such as your name and specialty, but not your contact information such as email address and postal address, to the sponsor of the advertisement or Sponsored Program and/or its agents on the sponsor's behalf. We may also provide such third parties with details about your engagement with the advertisement or Sponsored Program (e.g., whether you viewed or otherwise interacted with certain content), your answers to any polling questions contained in the Sponsored Program that you have chosen to provide and information about you that we have received from third parties. Additionally, when you register as a member of the Medscape Network, we may provide your Personal Information, excluding contact information, to potential sponsors of advertisements and Sponsored Programs that may be offered or provided to you through the Services. We are not responsible for how these third parties use your information and manage your privacy.
Member Profiles. WebMD may provide Member Profiles (excluding contact information, such as email address and postal address, and information about your participation in CME and CE activities) to third parties, including our pharmaceutical manufacturer customers, which they may use for their business purposes including marketing. We require these third parties to agree that they will use Member Profiles in accordance with applicable laws and regulations. By registering as a member of the Medscape Network and using the Services, you consent to WebMD’s disclosure of your Member Profiles to third parties as described herein.
Market Research Surveys: If you receive remuneration for participating in a Sponsored Survey, we may be required to provide the sponsor (or the market research company acting on its behalf) with your Personal Information for the sponsor’s recordkeeping and/or regulatory reporting purposes. If you chose to access a Sponsored Survey that is conducted by a third party market research company, we may identify you to this company through the survey link. Sometimes market research companies send us lists of individuals they wish to reach with particular Sponsored Surveys, and we may inform these companies which of these individuals are members of the Medscape Network so that they can manage their survey recruitment needs accordingly. Also, certain market research survey opportunities made available to you through the Services require the market research company to contact you directly to conduct the Sponsored Survey. We will inform you in the associated survey invitation that we intend to provide your contact information to the market research company that is conducting the Sponsored Survey so that you can decide at such time if you wish to proceed with the opportunity. We do not disclose your Sponsored Survey responses to the associated sponsor in a manner identifiable to you.
Continuing Medical Education: We may share your Personal Information with the accreditors of our continuing education programs. Medscape is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the American Nurses Credentialing Center and the Accreditation Council for Pharmacy Education to provide continuing education to physicians, nurses and pharmacists, respectively (collectively, "CME/CE"). As an accredited entity, Medscape is required to periodically submit Personal Information about CME/CE participants and the CME/ CE activities that Medscape certifies, as requested by the applicable accrediting entity. Medscape and WebMD Global LLC ("WebMD Global"), an affiliated company that also provides continuing medical education activities through the Medscape Network, may provide your Personal Information to other accredited providers who certify CME/CE offered through the Services as required by these other providers to process the credits that that you earn by completing the applicable CME/CE activity, to fulfill their reporting obligations to the ACCME and other accrediting bodies and as required for their internal recordkeeping purposes. Supporters of Medscape and WebMD Global’s continuing medical education activities will receive only aggregated data about CME/CE activities that they support including participation and outcomes measurement.
Legal Requirements: We may release account and other Personal Information when we believe release (1) is required to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) is reasonable in response to a physical threat to you or others, to protect property or defend or assert legal rights of us or others.
We have implemented technology and security policies and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also require that all of our employees and others who have access to or are associated with the processing of your data respect your confidentiality.
We use security methods to determine the identity of registered users, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called authentication. We use both passwords and usernames to authenticate users. Users are responsible for maintaining the security of their Medscape login credentials.
Account Information. You may update your registration information at any time through the Account Management feature available on each of the Sites and Apps. You may also contact Customer Support at MedscapeCustomerSupport@webmd.net and request that your registration information be updated or deleted. Upon your request, we will delete your registration information from our active databases and where feasible, from our backup media. Note that if we delete your account, we may maintain certain demographic information about you for product improvement purposes.
The Medscape Network and the Services are designed and intended for use by adults, and are not intended for nor designed to be used by children under the age of 18. We do not collect Personal Information from any person we know is under the age of 18.
For privacy questions or concerns about one of our Web sites or Services, please contact MedscapePrivacy@webmd.net.
Effective date: March 9, 2015